Privacy Policy
This Privacy Policy explains how Quicknexo, operated by Mind State Black Ltd, collects, uses and protects your personal data when you visit our website or place an order with us. We handle your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Quicknexo is a trading name of Mind State Black Ltd, a company registered in England and Wales under company number 15276602, with its registered office at 25 Westcliff Park Drive, Westcliff on Sea, England, SS0 9LN. Mind State Black Ltd is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at info@quicknexo.com.
2. What Information We Collect
Depending on how you use our website, we may collect:
1. Contact details, such as your name, email address, delivery and billing address and phone number.
2. Order details, including the items you buy, the order value and your order history.
3. Payment information, which is processed securely by our payment providers. We never store your full card details ourselves.
4. Technical information, such as your IP address, browser type and device information.
5. Usage information, such as the pages you visit and how you use our website, usually collected through cookies and similar technologies.
6. Any information you choose to share with us when contacting our customer service.
3. How We Use Your Information
We use your personal data to:
1. Process and deliver your orders, including payment and shipping.
2. Keep you updated about your order, including confirmations and replies to your questions.
3. Handle returns, refunds and complaints.
4. Improve our website, products and overall shopping experience.
5. Meet our legal, accounting and tax obligations.
6. Send you news and offers by email, where you have agreed to receive them.
7. Detect and prevent fraud or misuse of our website.
4. Legal Basis for Processing
Under the UK GDPR, we process your personal data on one or more of the following grounds:
1. Performance of a contract, when we need your data to process and deliver your order.
2. Legal obligation, for example keeping invoices and order records for tax purposes.
3. Legitimate interests, for example improving our services or protecting our website against fraud.
4. Consent, for example for marketing emails or cookies that are not essential. You can withdraw your consent at any time.
5. Sharing Your Information
We never sell your personal data. We only share it where needed with:
1. Payment providers, to process your payments securely.
2. Delivery companies, to get your order to you.
3. Our website platform and technical service providers, who host and run our online store.
4. Analytics providers, to help us understand how visitors use our website.
5. Email marketing providers, where you have agreed to receive marketing emails.
6. Authorities, professional advisers or courts, where we are required to by law.
Everyone we work with must keep your data safe and handle it in line with UK data protection law.
6. Cookies
Our website uses cookies and similar technologies to make the site work properly, remember your preferences and understand how visitors use it. Cookies that are not essential are only used with your consent. You can manage or disable cookies in your browser settings, although some parts of the website may not work as well if you do.
7. How Long We Keep Your Data
We only keep your personal data for as long as we need it for the purposes described in this policy, including to meet legal, accounting and reporting requirements. Order and invoice records are usually kept for six years, as required under UK tax rules.
8. Your Rights
Under the UK GDPR, you have the right to:
1. Ask for a copy of the personal data we hold about you.
2. Ask us to correct data that is wrong or incomplete.
3. Ask us to delete your data, where the law allows.
4. Object to or ask us to restrict certain uses of your data.
5. Ask for your data in a format you can take to another provider.
6. Withdraw your consent at any time, where we rely on consent.
7. Make a complaint to the Information Commissioner's Office (ICO), the UK data protection authority, at www.ico.org.uk.
To use any of these rights, simply contact us at info@quicknexo.com. We will reply within one month.
9. Keeping Your Data Safe
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or changes. However, no method of sending data over the internet is completely secure, so we cannot guarantee absolute security.
10. Children's Privacy
Our website is not aimed at children, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will take the right steps to remove it.
11. Transfers Outside the UK
Some of our service providers may process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, as required by UK data protection law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we work or in the law. Any updates will be published on this page.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Quicknexo
Mind State Black Ltd
25 Westcliff Park Drive, Westcliff on Sea, England, SS0 9LN
Email: info@quicknexo.com
Phone: +44 7482 961537