Refund and Returns

We want you to love what you buy from Quicknexo. If something isn't quite right, here is how our returns and refunds work.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving any reason. The cancellation period ends 14 days after the day you, or someone you name (other than the delivery company), receive the goods. If your order arrives in several parcels, the period starts on the day you receive the last parcel.

To cancel, please email us at info@quicknexo.com with your order number and a clear statement that you would like to cancel your order. To meet the deadline, it is enough to send us your cancellation before the 14 day period has ended.

Return Conditions

To be accepted for a return, items should be:

1. Unworn, unwashed and in the same condition you received them in. Trying an item on to check the size and fit, as you would in a shop, is absolutely fine.

2. Clean and undamaged, with no marks, stains, makeup, perfume, pet hair or smells, and with all labels and tags still attached.

3. In their original packaging where possible, with everything that came with them included.

4. Sent back together with your order number or proof of purchase.

You may be responsible for any reduction in value if an item has been handled more than necessary to check its nature, style and fit.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns of underwear, swimwear or similar items if their hygiene seal or protective liner has been removed after delivery. Items made or personalised to your specifications also cannot be returned, unless they are faulty.

How to Start a Return

Please email us at info@quicknexo.com with your order number and the items you would like to return. We will reply with instructions on where to send your parcel. Please don't send items back to our registered office without contacting us first, as this can delay your refund.

We recommend using a tracked shipping service for your return, as we cannot be responsible for parcels that get lost on their way back to us.

Refunds

Once we have received and checked your return, we will let you know by email whether your refund has been approved. Approved refunds are made to your original payment method within 14 days of us receiving the items back, or of you providing proof that you have sent them, whichever happens first.

As shipping on all our orders is free, there are no delivery costs to refund.

Return Shipping Costs

You are responsible for the cost of sending items back to us, unless the item you received was faulty, damaged or not what you ordered. In those cases, we will cover the return shipping costs.

Exchanges

If you would like a different size or colour, the quickest way is to return the original item for a refund and place a new order for the item you want. This also makes sure your preferred item is still in stock.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or is not what you ordered, please contact us as soon as possible at info@quicknexo.com with your order number and a photo of the item, so we can sort it out quickly.

Under the Consumer Rights Act 2015, you have the right to reject faulty goods within 30 days of receiving them and get a full refund. After that, you may be entitled to a repair, replacement or refund. Your statutory rights remain unaffected.

Late or Missing Refunds

If you haven't received your refund yet, please check with your bank or card provider first, as processing times can vary. If it still hasn't arrived, please get in touch with us and we will look into it for you.

If you have any questions about returns or refunds, we are happy to help.

Email: info@quicknexo.com

Phone: +44 7482 961537